Shipping Policy

We work hard to get your order to you quickly and safely.

Processing Times

Orders are typically processed within 5 business days (excluding weekends and holidays). During launches or high-volume periods, processing may take a little longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping costs and delivery timelines are calculated at checkout based on your location and selected method.

Please note that delivery estimates are provided by carriers and are not guaranteed.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact the carrier first using your tracking number. If you need additional help, reach out to us at hatter.labs.inc@gmail.com.